Refund policy

Seller: Dipsy Inc.

Representative: Kai Leon Ockert

Address: REALGATE Bldg 1F, 3-55-18 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan

Phone: 03-6824-7903

Email: info@drop.style

Business Hours: Weekdays 10:00–18:00 (closed weekends and public holidays)

Online Store URL: https://drop.style

Sale Price: As displayed on each product page (tax included).

Shipping Fees
- Domestic (Japan): Free nationwide (excluding remote islands and certain areas; we will contact you separately regarding shipping to remote islands.)
- International: Additional shipping fees apply (varies by region and weight; see our Shipping Policy for details.)

Additional Charges (other than the product price): None

Delivery Timing: Orders are shipped within 3 business days of order confirmation.

Payment Methods and Timing: Credit card (Visa / Mastercard / JCB / American Express), Apple Pay, Google Pay
Payment timing: Charged immediately upon order confirmation

Return Window: Within 14 days of delivery

Refund Policy
- Returns are accepted within 14 days of delivery for unused items in the same condition as at the time of purchase (with tags, accessories, etc.).
- Items sold as one-of-a-kind pieces are non-returnable.
- For defective or incorrectly shipped items, we will provide an exchange or refund at our expense.
- Due to the nature of upcycled vintage garments, signs of wear characteristic of vintage items (fading, small frays, aging of prints, etc.) do not constitute defects.
- If an item is defective, please contact us within 14 days of delivery and we will provide an exchange or refund.

Return Shipping
Defective or incorrectly shipped items: Covered by DROP
Change-of-mind returns: Covered by the customer

Return Processing Fee: None

Non-Returnable Items: Items sold as one-of-a-kind pieces

Business Information & Return Policy (International)

Business Information

  • Seller: Dipsy Inc.
  • Representative: Kai Leon Ockert
  • Address: REALGATE Bldg 1F, 3-55-18 Sendagaya, Shibuya-ku, Tokyo 151-0051, Japan
  • Phone: +81-3-6824-7903
  • Email: info@drop.style
  • Business Hours: 10:00–18:00 JST (closed weekends and holidays)
  • Online Store: https://drop.style

Pricing & Payment

  • Sale Price: As displayed on each product page (USD via dynamic exchange rate)
  • Shipping Fee: International — varies by region and weight (see Shipping Policy)
  • Additional Charges: None from DROP. Customs duties may apply at destination (see Shipping Policy)
  • Payment Methods: Visa, Mastercard, JCB, American Express, Apple Pay, Google Pay
  • Payment Timing: Charged immediately upon order confirmation

Shipping Timing

Orders are shipped within 3 business days of payment confirmation. International delivery time depends on the chosen shipping method (see Shipping Policy).

Return Window

Returns are accepted within 14 days of delivery for unused items in original condition with original tags and accessories attached.

Return Conditions

  • Items must be unused and in the same condition as received
  • Original tags and accessories must be attached
  • One-of-a-kind items are non-returnable
  • Items damaged by customer mishandling are non-returnable

Return Shipping Costs

  • Defective or incorrect items: DROP covers return shipping
  • Customer change-of-mind: Customer covers return shipping (international return shipping can be significant — please consider before ordering)

Non-Refundable Fees

  • Original international shipping fees
  • Customs duties or import taxes paid by the recipient
  • Return processing fees: None

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us at info@drop.style within 14 days of delivery with photos of the issue. We will arrange a replacement or full refund at our cost, including return shipping.

Refund Processing

Refunds will be processed to the original payment method within 5-10 business days after we receive the returned item and verify its condition.

How to Initiate a Return

Please contact us at info@drop.style with your order number and reason for return before shipping the item back. Returns sent without prior contact may not be accepted.

Note on Product Type

International shipments from DROP include new items only. Our domestic remake (upcycled vintage) line is not currently available for international shipping.